MrJili FAQ — Got Questions?
We Got You, Kabayan.

You must be at least 21 years old to create a MrJili account, in line with Philippine gaming regulations. By completing registration, you confirm that you meet this age requirement. MrJili takes responsible gaming seriously and conducts age verification checks.

On the Login page, click "Forgot password?" and follow the prompts. A one-time reset code will be sent to your registered mobile number or email. Enter the code, set a new password, and you're back in. If you're still locked out, our 24/7 support team can help you recover access.

No — each player is allowed only one MrJili account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any winnings. If you've accidentally created a duplicate, contact support right away.

MrJili accepts any valid Philippine government-issued ID: SSS card, PhilHealth ID, Passport, Driver's License, UMID, Voter's ID, or National ID (PhilSys). Upload a clear photo of the front and back of your ID through your account settings. Completing KYC unlocks higher withdrawal limits and prioritised processing.

Log in to your MrJili account, go to the Deposit section, and choose your preferred method — GCash, Maya, GrabPay, Coins.ph, InstaPay, or bank transfer. Enter the amount, follow the on-screen instructions to complete the payment in your e-wallet app, and your MrJili wallet is credited instantly. Minimum deposit starts at ₱100.

The minimum deposit at MrJili is ₱100 for most payment methods including GCash and Maya. For bank transfers via InstaPay or PESONet, the minimum may vary depending on your bank's settings. Check the Deposit and Withdrawal page for the latest limits per method.

Most deposits are credited within seconds. If yours is taking longer, first check your e-wallet or bank to confirm the transaction went through. If it was deducted from your source but not credited to MrJili, take a screenshot of the transaction receipt and contact our 24/7 live chat support with the reference number. We'll resolve it quickly.

MrJili supports BDO Online Banking, BPI Online, UnionBank, and most banks connected to the InstaPay and PESONet networks. Visa and Mastercard debit/credit cards from Philippine-issued banks are also accepted. For the full up-to-date list, visit the Deposit and Withdrawal page.

Go to the Withdrawal section in your MrJili account, choose your preferred method (GCash, Maya, bank transfer, etc.), enter the amount, and submit. Make sure your KYC verification is complete for faster processing. GCash and Maya withdrawals are typically processed within 15–30 minutes once approved.

The minimum withdrawal at MrJili is ₱500. Withdrawal limits vary depending on your account level and the payment method used. KYC-verified accounts enjoy higher daily withdrawal limits. Full details are available on the Deposit and Withdrawal page.

E-wallet withdrawals via GCash or Maya are typically processed within 15–30 minutes. Bank transfers via InstaPay may take up to 2 hours during business hours. PESONet transfers can take up to one banking day. Processing times may be longer during peak hours or public holidays.

Common reasons include incomplete KYC verification, unmet wagering requirements on bonus funds, or details that don't match the account holder's registered information. Check your account notification inbox for a specific reason. If you need further help, contact live chat support and have your withdrawal reference number ready.

After you register and log in for the first time, go to the Promotions page and find the Welcome Bonus offer. Click "Claim" and make your first qualifying deposit. The bonus will be credited automatically to your wallet once the deposit clears. Read the promotion terms carefully for minimum deposit and wagering requirements.

Wagering requirements (also called turnover requirements) mean you need to bet the bonus amount a specified number of times before you can withdraw the bonus-derived winnings. For example, a bonus with a 20x wagering requirement means if you receive ₱1,000 in bonus funds, you need to place ₱20,000 in total bets before withdrawing. Full details are listed on each individual promotion on the Promotions page.

The weekly cashback is calculated on your net losses from the previous week. If you qualify, the cashback percentage (up to 10% for most members) is credited to your wallet every Monday. The cashback is real cash with no additional wagering requirement attached, so you can withdraw it or use it to play again — your call.

Free spins are automatically available on the designated game(s) specified in the promotion. Once credited to your account, log in, open the eligible slot game, and the free spins will be shown in your bonus balance. They have a set expiry window — usually 24 to 72 hours — so use them before they expire.

MrJili offers a wide range of games designed for Filipino players: Slots (hundreds of titles), Live Baccarat with real dealers, Pusoy card games, Jackpot Slots with progressive prize pools, and a full Esports Betting section covering Mobile Legends, Dota 2, Valorant, and more.

Yes. All MrJili slot and casino games use certified Random Number Generators (RNG) to ensure every outcome is completely random and unbiased. Live dealer games are streamed in real time and are operated by internationally audited game providers. MrJili is committed to transparency and fair play for every Kabayan on the platform.

Definitely. MrJili is fully optimised for mobile play on both Android and iOS devices. You don't need to download a separate app — just open the MrJili website on your phone browser and everything works smoothly. You can save it as a shortcut on your home screen for one-tap access.

Log in to your MrJili account, head to the Esports Betting section, and browse available matches for Mobile Legends, Dota 2, Valorant, or other supported titles. Select the match, choose your bet type (match winner, map winner, etc.), enter your stake in PHP, and confirm. Live odds are updated in real time.

Yes. MrJili is a licensed online gaming platform operating in the Philippines. The site uses 256-bit SSL encryption to protect all personal data and financial transactions. Two-factor authentication (2FA) is also available to add an extra layer of security to your account.

MrJili takes responsible gaming seriously. All registered players have access to deposit limits, session time reminders, cooling-off periods, and self-exclusion options — all manageable directly from your account settings. Visit our Responsible Gaming page to learn more and access these tools.

Contact our 24/7 live chat support immediately. Our team will temporarily lock the account to prevent further access and guide you through the recovery process. In the meantime, change your password using "Forgot password?" and avoid logging in from unfamiliar devices. Never share your credentials with anyone — MrJili staff will never ask for your password.